We would like to inform you that we have updated our support policy. We encourage you to go to our help desk to open a ticket when needing assistance, to ensure a prompt response. Also, contact us through email, please do not send an email to our staff directly but to our Customer Service email. If it is an emergency, please open a ticket and call to inform us at (212) 868-6688 of the emergency. The ticket system is monitored during business hours Monday to Friday 9AM-5PM EST. For non-emergency concerns after business hours, we will get back to you the next business day. Text messaging is not an accepted way of contact.